Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is the small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, try a cigarette.
Much like any new business, you will see some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the beginning of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it works out, the delay was not as a result of economy, but to an issue with Brightpearl’s end of the entire year shipping plan. In the end, the problems with the shipping system were enough to really put us on our guard for another six months once we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much depend on the electric tobacconist to meet up all of our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still not quite there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We are happy to report that this quarter, we saw a dramatic increase in our sales. It appears that the majority of our customers are responding positively to your recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we are going to have to address over the next six months.
Besides an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that people are providing free expedited shipping for some orders.
One of the other areas we’ve seen a rise in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting issues with either the product or their receipt. It’s unfortunate that lots of of these individuals don’t realize that people have a returns policy in place. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we are receiving. It’s clear that people are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we are always glad to supply in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented an emergency replacement policy in place for several Juul Pods electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to share, but it is the reality of running a retail business, even one focused on providing exceptional customer service. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers could have. Along with hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.